Moderation and appeals

Moderation can hold content, pause posting or restrict an account when content or behaviour needs review. The screen's wording tells you which action is affected. Read it before retrying: waiting for a connection and being restricted are different situations.

The Terms of Service contain the current moderation policy. To ask for a decision to be reconsidered, email [email protected].

Content waiting for review#

A held message or post has not necessarily reached the other people in the conversation. On a wall, Pending is accompanied by Waiting for a safety check. Only you can see this until it clears.

A message that appeared earlier can also be withdrawn from the conversation after review. If a picture becomes unavailable, places showing it can use a neutral placeholder.

If your own content appears pending, do not assume a second copy is needed. Repeated submissions can create a confusing discussion. If the state persists or seems mistaken, contact support with the node and relevant text.

Your posting is paused#

The live notice is titled Your posting is paused. It distinguishes a restriction in one room from a restriction across public Glob Social. The notice explains that posting is paused while you can still read, and that a person will review it.

A room restriction can affect sending lines, keeping lines and posting there. The word jail may appear in the notice; it is the product's term for this moderation restriction.

Closing the notice dismisses the message, not the restriction. Returning to the room or reopening Chat does not lift it. A jail requires a human decision rather than simply expiring after a countdown. Your jail is lifted is the corresponding release notice.

Some temporary chat pauses do end on their own. Follow the actual notice instead of assuming every pause has the same duration. The room's ordinary Temporary slow mode is a different control: it limits how frequently each person may send a line, without being an individual ban.

A ban or suspension at sign-in#

A restricted sign-in can show the reason. A suspension can also show when it ends. This restriction affects Glob Social; the notice distinguishes it from access to other Colli apps.

The sign-in screen has an Appeal this decision link. If it does not open a working appeal form, email [email protected] to request a review. Email is the available support route for reconsidering a moderation decision.

Request a review#

In your email, include:

• Your Glob Social username.
• The room, node, message or account action involved.
• The notice text or reason you were shown, and approximately when it happened.
• Why you believe the decision is mistaken, with the context that may have been missed.

Do not include your password or sign-in credentials. Keep the request focused on the decision you want reviewed. This wiki does not set a response deadline or promise an outcome.

For a new concern about someone else's content, use Report. For a music takedown notice, use the separate copyright counter-notice controls; an ordinary support message is not that form.

Group decisions and platform moderation#

A node owner can decline a join request, remove a group member or hide a wall entry. Those are community-management controls, with different effects from a site-wide account restriction. Being removed from one group does not itself say that your account is banned.

If a group interaction involves threats, harassment or another conduct concern, report it under the community rules.