Help
Desktop troubleshooting
Resolve installation, sign-in, loading and built-in browser problems in the Mac beta.
Start by checking whether the problem also happens on the Glob Social website in your regular browser. The desktop app loads that site. A problem confined to the desktop window can have a different cause from an account or connection problem that also affects the website.
There are no installer links
The download page can show The desktop beta is not available yet. That means the page has no complete release to offer. Its installation instructions can still be visible below the message; those instructions do not mean an installer is available.
Use the website while no download is offered. When the two choices are present, pick Apple silicon Mac or Intel Mac for your processor and check the system requirement shown on the page. The desktop beta requires macOS 13 or later.
Glob could not start
Glob couldn’t start means the desktop window could not load the hosted app. The message can include the loading error. Check your connection, open the website in your regular browser, then choose Try again in Glob.
The app also uses this recovery screen if its Social page stops unexpectedly. Loading the page again is recovery from that failure; it does not install a different desktop version.
Sign-in opens in your browser
The beta handles some account sign-in pages in a separate Sign in to Glob window. Other destinations open in your regular browser. Finishing sign-in there does not automatically sign in the desktop window.
If the website is signed in but Glob remains signed out, continue using the website and contact [email protected] with the app version and what happened. Include whether a separate sign-in window appeared, whether it closed, and whether the app returned to Social. For account-specific help, use [email protected].
If a sign-in window says Sign in failed, record the description shown with it. Start a fresh sign-in from Glob rather than reusing an old account link.
The built-in browser cannot open a page
| Message or behaviour | What to do |
|---|---|
| Only public HTTPS pages can open here. | Check that the address is a full HTTPS website address. Use your regular browser for an address the built-in browser cannot accept. |
| A redirect to an unsafe address was blocked. | Return to Glob. If you need that site, open its known address in your regular browser. |
| Could not load page (…) | Read the description in brackets. Check the connection and address, then use Reload or Open externally. |
| Could not open this page. | Return to Glob and reopen the source link. Use your regular browser if the view still cannot open. |
| A source link opens externally with a status message | Glob could not use its built-in browser for that link. Continue in the browser that opened. |
| A permission request, popup or download does nothing | The built-in browser refuses these actions. Choose Web page → Open externally. |
A website stops unexpectedly
If the website view crashes, Glob shows The web page stopped unexpectedly. Choose Reopen page to try again, or Return to Glob to close it. Reopening loads the website again; it does not recover text that the website had not saved.
A screenshot is missing
Screenshot not saved. appears when the save dialog is cancelled or no destination is chosen. The screenshot could not be saved. means Glob could not write the file. Repeat the screenshot action and choose a writable folder.
Screenshots are PNG files saved on your Mac. Look in the destination you chose, rather than on the Social canvas.
An export does not download
The installed beta blocks downloads from the app's pages, including ordinary Social exports. Open the website in your regular browser and export there. Screenshot is separate: it opens a native save dialog from the built-in browser.
Report a repeatable problem
Send [email protected] the app version, macOS version, exact error message and the steps that produced it. Say whether the same steps worked on the website. For a general feature issue, the Glob Social wiki may have more specific guidance.