Help
Offline reading and troubleshooting
Understand the installed web app's connection limits and fix missing installation offers or loading problems.
The installed web app opens the same Glob Social website as a browser tab. Keep an internet connection for current content, sign-in and changes you want to save. Installation does not make the full application work offline.
What you can read offline
Glob Social can keep copies of some public pages after you successfully read them while signed out:
- The Nexus.
- A public node's page.
- A public profile's page.
If you revisit the same saved page and the network cannot be reached, the web app can show the saved copy. It normally tries the network first, so a connection can bring you a newer page.
This is limited reading of previously visited pages. It does not include a copy of every node you could navigate to. A page you have never opened needs a connection. Pages opened through addresses with extra query parameters are outside this offline-reading path.
There is no general offline queue for Social actions. Reconnect before trying to sign in, post or save changes. A public page's saved copy is not confirmation that an account action reached Glob Social.
The installation offer does not appear
The offer Install Glob Social on this device? depends on the browser offering installation. Glob Social records that it showed the offer as soon as it appears, even if you leave without answering. Choosing Not now also leaves that record in place.
Use the browser's own install control instead of repeatedly reloading. If the browser cannot remember site state, Glob Social suppresses its offer. If you are already in the installed app, it does not ask you to install again.
On iPhone or iPad, use Share → Add to Home Screen in Safari. Glob Social does not show the Chrome-style offer there. See Install the web app.
The app will not open without a connection
Try opening it again while online. The app does not guarantee offline startup. Previously saved static resources or individual public pages are not a complete offline copy of the site.
You can also open Glob Social directly in your browser to check whether the connection problem affects the site there too. A saved page may be older than the current page; reconnect to load the latest version.
A notification setting is unavailable
Installing the web app alone does not establish that device alerts are available. If a notification control is disabled, use the explanation beside it:
| Message | What it means for you |
|---|---|
| Notifications are not set up on this server yet. | Reinstalling the web app cannot turn alerts on. You can continue using the website. |
| This browser cannot receive notifications. On an iPhone or iPad, add Glob Social to the Home Screen first. | Use a browser that supports the feature; on iPhone or iPad, first open the Home Screen app. |
| Notifications need Glob Social's background worker, which is not running in this window. Reload and try again. | Reopen or reload the app while online, then check the control again. |
| Notifications are blocked for this site. Allow them in the browser's site settings, then reload. | Change the browser's site permission if you want to allow alerts. |
These messages describe the state of this browser or installation. Installing another icon does not remove a browser permission decision or a service-side availability limit.
Get help
Contact [email protected] with your device, browser version, exact message and what you were trying to do. Say whether you opened Glob Social from an app icon or a browser tab. For account-specific help, use [email protected].